We currently ship to customers across Australia using trusted third-party logistics partners. Below you'll find details on our processing times, delivery estimates, and how to track your order.
Order Processing Time
- Orders are processed within 1–3 business days after payment is confirmed.
- Processing times exclude weekends and public holidays.
Shipping Costs
- Free shipping on all orders within Australia. No minimum spend required.
Estimated Delivery Times
Region: Australia
Estimated Delivery Time: 6–11 business days
Total delivery time breakdown:
- Processing time: 1–3 business days
- Transit time: 5–8 business days
- Estimated total delivery time: 6–11 business days
Note: Shipping times are estimates and may vary slightly due to customs processing or courier delays. The timeframes shown include order processing time. Most orders are processed within 1 business day, but please allow up to 3 business days during peak periods.
Order Tracking
Once your order ships, you will receive a confirmation email with your tracking number and link. If you don't see it within 3 business days, please check your spam folder or contact our support team for assistance.
Shipping Delays or Missing Packages
While we aim to meet all estimated delivery windows, delays may occasionally occur due to customs, courier disruptions, or seasonal demand.
If your package has not arrived within 15 business days of shipping, please email us at support@groundingsoul.com and we will investigate the issue promptly with the courier.
Incorrect or Incomplete Addresses
We ship to the address provided at checkout. Please double-check your information before placing an order. If an order is returned or lost due to incorrect address details, we cannot offer refunds or reshipment.
Support
Any questions about your delivery, email us at support@groundingsoul.com.
Business Information
Company Name: E.J Aubin & A.D Poole T/A Grounding Soul
Australian Business Number (ABN): 74 322 794 607
Registered address: 43 Laurel Street, Enoggera, Queensland 4051, Australia
Email: support@groundingsoul.com
Phone: +61 492 976 895
Hours of operation: Monday to Friday, 9:00 AM – 5:00 PM AEST
Response time: Within 24–48 hours