Shipping policy
We ship across the United States using trusted third-party carriers. Here's what to expect from the moment you order to the moment your package arrives.
Order Processing Time
Orders are processed within 1 to 3 business days after your payment goes through. We don't process on weekends or public holidays.
Shipping Costs
Shipping is free on every order within the United States. There's no minimum spend.
Estimated Delivery Times
Region: United States
Estimated delivery time: 6 to 11 business days
Total delivery time breakdown:
- Processing time: 1 to 3 business days
- Transit time: 5 to 8 business days
- Estimated total: 6 to 11 business days
Note: These are estimates. Delivery can take a little longer because of carrier delays, public holidays or busy periods. The timeframes above include processing time.
Carriers
Orders are delivered by USPS, UPS or DHL eCommerce, depending on your address.
Order Tracking
Once your order ships, you'll get a confirmation email with your tracking number and a link to follow it. If it hasn't turned up within 3 business days, check your spam folder or email us and we'll sort it out.
Shipping Delays or Missing Packages
We aim to hit every estimated delivery window, but delays do happen now and then because of carrier disruptions, public holidays or seasonal demand.
If tracking says your parcel was delivered but you don't have it, check with anyone else at the address and with your neighbors, make sure the delivery address is right, and give it 24 hours. Parcels sometimes get marked as delivered a little early. If it still hasn't shown up, contact us and we'll open an investigation with the carrier.
If your package hasn't arrived within 15 business days of shipping, email us at support@groundingsoul.com and we'll chase it up with the carrier.
Damaged Parcels
If your order turns up damaged, take photos of the product and the packaging straight away, then contact us within 48 hours of receiving it with your order number and those photos. We'll take a look and arrange a replacement or a refund.
Incorrect or Incomplete Addresses
We ship to the address you enter at checkout, so please double-check it before you order. Address changes are only possible before your order ships, so get in touch as soon as you can if something needs fixing. If an order comes back to us because the address was wrong or incomplete, we'll cancel and refund it, and you can place a new order with the correct address. Shipping stays free.
Cancelling an Order
You can cancel your order any time before it ships, so contact us right away if you change your mind. If it's already on its way, you can return it under our Refund Policy.
Support
Any questions about your shipment, email us at support@groundingsoul.com.
Business Information
Company Name: E.J Aubin & A.D Poole T/A Grounding Soul
Business Registration No.: 74 322 794 607
Registered address: 43 Laurel Street, Enoggera, Brisbane, Queensland 4501, Australia
Email: support@groundingsoul.com
Phone: +19173528532
Hours of operation: Monday to Friday, 9:00 AM – 5:00 PM ET
Response time: Within 24–48 hours