Refund policy

We give you 90 days to decide. Sleep on the sheet, wash it, live with it. If it isn't for you, tell us and we'll take it back.

Your 90-Day Guarantee

You have 90 days from the day your order is delivered to request a return. This applies whether the product is faulty or you simply don't want it.

We built this guarantee so you can actually use the product before you decide. Sleeping on the sheet doesn't void your return. Washing it doesn't void your return. That's the whole point.

What we do ask is that it comes back in reasonable condition. Normal use over a few weeks is fine. A sheet that's been through months of heavy use, torn, stained or damaged is not, and we may reduce or decline the refund in those cases.

Return Shipping Is on Us

We cover return shipping on every approved return within the United States. There are no restocking fees.

How to Start a Return

Email support@groundingsoul.com within your 90-day window and include:

• Your order number
• The name and delivery address on the order
• The reason for the return

If the item arrived damaged or faulty, add clear photos of the product and the packaging. We may ask for a short video if that helps us understand the problem.

We'll reply within 24 to 48 hours on business days and walk you through the next steps.

Please wait for approval before sending anything back. We'll email you a return label and the correct return address once your return is approved. Packages sent back without approval may be refused or returned to you.

Return Address

Returns go through our fulfillment partner, and the right address depends on why you're returning. We'll give you that address along with your return label once your return is approved.

Packing Your Return

To make sure your return arrives safely:

• Include the grounding sheet, the cord and the adapter
• Pack everything securely so it doesn't get damaged in transit
• Use the original packaging if you still have it. If you don't, any sturdy box or mailer is fine

Damaged or Faulty Items

Have a look at your order as soon as it arrives. If something is damaged, faulty or the wrong item:

• Take clear photos of the product and the packaging
• Email them with your order number to support@groundingsoul.com

We'll arrange a free return and send a replacement or issue a full refund, whichever you prefer. Reporting it within 48 hours of delivery helps us sort it out quickly, though it doesn't affect your rights under your 90-day guarantee.

We do look at each claim. If damage clearly came from misuse rather than a fault, we may ask for the item back for inspection before deciding.

Items We Can't Take Back

Gift cards can't be returned.

Exchanges

If you'd like a replacement instead of a refund, just say so when you contact us and we'll arrange it.

Wrong or Incomplete Address

We ship to the address exactly as you enter it at checkout, so please check it before you order. Once an order ships, the address can't be changed. If it comes back to us because the address was wrong or incomplete, we'll cancel and refund it and you can reorder with the correct details. If an order is lost because of a wrong address, we may not be able to refund or reship it.

Cancelling an Order

You can cancel free of charge any time before your order ships, so contact us as soon as you can. Once it's on its way, it falls under this refund policy instead.

How Refunds Work

Once your return arrives, we'll inspect it and email you to confirm we've received it and whether your refund is approved.

• Approved refunds go back to your original payment method within 5 business days of us receiving the return
• Depending on your bank or card provider, it can take a few more business days to show up in your account
• If a return doesn't meet the conditions above, we'll contact you before making a decision, and we can send the item back to you if you'd prefer that to a partial refund

Haven't seen your refund after that window? Check with your bank or card provider first for anything pending, then email us at support@groundingsoul.com and we'll look into it.